Reachability Australia

NDIS & Disability Services

Reachability Australia is a registered NDIS provider. From Community Access to day-to-day support, we’re here to connect you with customised NDIS support suitable to your needs and lifestyle.

  • Home
  • |
  • NDIS & Disability Services
Support Coordination

Reachability Australia offers comprehensive Support Coordination services under the NDIS to help participants navigate their disability supports effectively. As a registered NDIS provider, our expert support coordinators guide you through the entire process, ensuring you maximise your NDIS plan funding and achieve your personal goals. By working closely with you, we identify the most suitable services, link you to relevant community resources, and oversee your capacity building journey. We emphasise individualised support, focusing on your unique needs and aspirations. Our team is dedicated to promoting independence, empowerment, and seamless service coordination, guaranteeing clear communication and consistent follow-up. Whether you need guidance on plan reviews, budget management, or day-to-day service arrangements, our commitment is to ensure you feel confident and supported every step of the way. Experience the benefits of expert NDIS support coordination with Reachability Australia—your trusted partner in unlocking improved quality of life and social participation.

Signup for Support  Contact Us

Specialist Support Coordination

At Reachability Australia, our Specialist Support Coordination service offers higher-level, tailored assistance for individuals with more complex needs under the National Disability Insurance Scheme (NDIS). This specialised approach involves in-depth planning, consistent monitoring, and professional problem-solving to address potential barriers to service delivery. Our highly skilled NDIS specialist support coordinators collaborate with mental health professionals, therapists, and other stakeholders to devise personalised strategies that nurture independence, stability, and overall wellbeing. Through effective service navigation and risk management, we ensure consistent communication and swift coordination of multiple providers, promoting meaningful outcomes. Whether you’re dealing with challenging behaviours, complex medical conditions, or significant psychosocial needs, our Specialist Support Coordination ensures every aspect of your plan is carefully managed. We aim to build your capacity, empower you to make informed decisions, and achieve your life goals. Trust Reachability Australia’s specialised approach for holistic disability supports that maximise your NDIS plan potential.

Signup for Support  Contact Us

Daily Living Assistance

Reachability Australia provides exceptional Daily Living Assistance to help participants master everyday tasks while building confidence and independence. Our highly trained support staff assist with personal care activities such as bathing, dressing, grooming, meal preparation, and medication reminders. As a registered NDIS provider, we tailor our services to your individual preferences and needs, ensuring a respectful and empowering approach. Whether you require guidance in developing new skills or simply need a helping hand to maintain a healthy routine, our care team stands ready to support you. We also promote active participation, encouraging you to be involved in decisions about your daily routine and future goals. By focusing on capacity-building, we help participants strengthen their independence and social connections within the broader community. Choose Reachability Australia’s Daily Living Assistance for reliable, flexible, and person-centred care that makes everyday life simpler, safer, and more fulfilling.

Signup for Support  Contact Us

Supported Independent Living (SIL)

Reachability Australia delivers Supported Independent Living (SIL) solutions that empower individuals with disabilities to thrive in a comfortable, secure, and supportive home environment. Through our NDIS-funded programs, participants receive personalised assistance with daily tasks, social skills development, and household management. Our skilled support team fosters independence by tailoring services to each participant’s capabilities, promoting choice and control in day-to-day activities. Whether you need help with personal care, meal preparation, or maintaining a clean living space, our caring professionals are there to guide you every step of the way. With a focus on community integration, we also encourage engagement in local events and social activities that enhance your quality of life. Our approach emphasises collaboration, ensuring family members and other providers are involved in delivering holistic care. Choose Reachability Australia’s Supported Independent Living services to experience a nurturing, participant-focused setting where you can confidently pursue your life goals.

Signup for Support  Contact Us

Independent Living Options (ILO)

At Reachability Australia, our Independent Living Options (ILO) services are designed to empower you to choose, design, and control your living arrangements according to your personal needs and preferences. With NDIS guidance and funding, we explore various living models, from living alone with drop-in support to shared housing with friends or flatmates. Our dedicated team works collaboratively, ensuring you receive tailored assistance for daily tasks, personal care, and community engagement while promoting your decision-making power. By focusing on capacity-building and self-reliance, we facilitate personal growth and help build vital life skills. Whether you require minimal check-ins or more comprehensive daily support, we customise solutions that fit your unique circumstances. Our passionate staff remain committed to ongoing reviews, enabling you to refine or adjust your living supports over time. With Reachability Australia’s Independent Living Options, you’ll gain control, confidence, and freedom to live life on your terms.

Signup for Support  Contact Us

Recovery Coaching

Reachability Australia is proud to offer Recovery Coaching—a strengths-based service designed to support participants with psychosocial disabilities under the NDIS. Our experienced recovery coaches partner closely with you to develop customised strategies focused on building resilience, enhancing coping mechanisms, and fostering personal growth. By working collaboratively, we help you identify goals, streamline your NDIS supports, and tap into community resources that encourage long-term wellbeing. Our approach prioritises empathy, respect, and open communication, ensuring a supportive environment where you can safely explore challenges and celebrate progress. Through regular check-ins, goal-setting sessions, and capacity-building activities, we empower you to take charge of your recovery journey and boost your confidence in everyday life. With Reachability Australia’s Recovery Coaching, you’ll gain clarity, independence, and a renewed sense of purpose. Trust us to deliver professional, holistic mental health support that is tailored to your needs and helps you thrive in your community.

Signup for Support  Contact Us

Community Nursing

Reachability Australia’s Community Nursing services offer professional, person-centred healthcare support to individuals with diverse disability needs. Our registered nurses and qualified healthcare professionals provide in-home clinical assistance, ranging from complex wound care and medication management to health monitoring and emergency planning. As an NDIS provider, we focus on delivering holistic, evidence-based services that prioritise your dignity, comfort, and wellbeing. Our approach is collaborative, working closely with participants, families, and medical practitioners to create tailored healthcare plans that accommodate each person’s unique requirements. We emphasise education and empowerment, ensuring participants and caregivers fully understand health conditions and best practices for ongoing management. Through capacity-building programs and consistent follow-up visits, we help you maintain independence while addressing your healthcare needs effectively. Rely on Reachability Australia’s Community Nursing to experience the benefits of high-quality, compassionate nursing support in the comfort of your own home.

Signup for Support  Contact Us

Domestic Assistance

At Reachability Australia, our Domestic Assistance services are designed to keep your home environment clean, organised, and comfortable, so you can focus on living life to the fullest. Our friendly support workers help with tasks such as laundry, vacuuming, dusting, dishwashing, and general tidying. This NDIS-supported service offers flexible scheduling, ensuring we work around your lifestyle and preferences. By alleviating the burden of household chores, our team enables you to devote more energy to personal development, community engagement, and leisure activities. We maintain high standards of professionalism and respect for your home, delivering personalised care that aligns with your specific needs. With a focus on capacity building, our staff can also provide guidance on housekeeping skills, helping you develop the confidence to manage chores more independently. Rely on Reachability Australia’s Domestic Assistance to enjoy a safe, welcoming living space that supports your overall wellbeing and independence.

Signup for Support  Contact Us

Community Access

Empowering participants to connect with their surroundings is central to Reachability Australia. Our Community Access services focus on enabling you to engage in meaningful social activities, expand your networks, and build independence. As a registered NDIS provider, we facilitate access to recreational programs, educational opportunities, and social events that align with your personal interests and goals. From joining local clubs and sports teams to attending cultural festivals, our dedicated support workers ensure you receive ongoing guidance, transportation, and confidence-building assistance. By encouraging social participation and community engagement, we aim to enhance your self-esteem, foster friendships, and promote overall wellbeing. Our personalised support extends to helping you explore volunteer roles, attend skill-building workshops, or simply enjoy outings in the local area. Rely on Reachability Australia’s Community Access services to remove barriers, ignite new interests, and help you flourish in a fully inclusive, supportive environment.

Signup for Support  Contact Us

Why Choose Reachability Australia's NDIS Services

Free Expert Advice

Our team is happy to help you through your NDIS journey. Have a chat with our consultation team to understand the best support services and plans for you.

Personalised Attention

We believe in making you smile through our personalised approach. We tailor our services to give you the best quality support and care based on your lifestyle.

Perfect Match

We aim to give you a comfortable and relaxing experience by finding you an NDIS specialist who matches your preferences.

Attention to Quality

With over 30 years of combined experience, providing high-quality support and healthcare services across Australia is our number one priority.

24 Hours Support Line

We can provide support any time, any day. For your peace of mind, our round the clock 24/7 phone support line is always ready to help you with Support services.

Happy Moving

If you move, we’ll move with you. Whether you’re moving to a new suburb or a new city, we have services across Australia to support you across various metropolitan and regional cities.

NDIS Feedback or Complaints

We welcome feedback as an important part of improving our NDIS service offering. Please take the time to provide details here of your feedback or complaint and a member of our team will contact you.

F.A.Q.

What is the NDIS?

The National Disability Insurance Scheme (NDIS) is a way of providing Australians under 65 who have a permanent or significant disability, with funding to receive the necessary care and support to achieve their goals and get through their everyday life.

Am I eligible for NDIS?

Eligibility requirements for NDIS can vary for different people and situations. Basic requirements include:

  • Aged between 7 to 65
  • Holds Australian Citizenship, Australian Permanent Residency, or holds a Protected Special Category Visa
  • Requires support from another person due to permanent or significant disability
  • Uses special equipment related to permanent or significant disability
  • Requires support to assist with future needs and tasks

NDIS & Disability Funding

NDIS is designed to provide you with support and care services to improve your everyday life and health. The amount of funding you receive is based on your individual plan and needs to last for the entire duration, typically 12 months after your plan started.

Is Reachability Australia an Registered NDIS Provider?

We’re a Registered NDIS Provider who provide customised NDIS support for eligible participants across the country. Reachability Australia has over 30 years of combined experience. We tailor support and ensure you get the most out of your NDIS plan through disability and in-home support services based on your goals, needs and lifestyle.

How does the NDIS work?

To help you navigate the process with ease, here’s a step-by-step guide to access the NDIS  ensuring you achieve your goals.

  1. Check whether you’re eligible for NDIS funding. Click here to find out.
  2. If eligible, apply for NDIS over the phone or by submitting a form.
  3. You will be assigned a Local Area Coordinator who will work with you to develop your individual plan based on what you’d like to achieve, how you will achieve it and how you will be supported.
  4. Once it is approved by the NDIS, you will receive your plan through the NDIS online portal (myplace) and notified in person or by mail.
  5. You and your Local Area Coordinator will use myplace, NDIS local advertising or recommendations to choose the right NDIS provider for you. Please note: You can have several different NDIS providers for your different funded supports.
  6. Choose the right NDIS provider for you and set up a Service Agreement to outline how you will work together. At HCA Home, we come to you and work together to create a personalised support plan and help you get the most out of your NDIS plan.
  7. Start receiving your services and supports using your NDIS plan. At HCA Home, we have regular reviews with you to ensure you’re on track to meet your goals and offer free detailed progress updates to your family and carers upon request.
  8. Review your NDIS plan to continue service.

If you join Reachability Australia, we offer free assistance with your NDIS plan review. Call (07) 3505 6469 and speak with an NDIS specialist today.

How do I apply for NDIS funding?

If you meet the eligibility criteria, there are two ways you can apply for NDIS funding. You can either call NDIA on 1800 800 110 to make a Verbal Access Request (VAR) or fill out a paper Access Request Form (ARF).

  1. What documentation is required?
    Completed Access Request Form (ARF) – ask your Local Area Coordinator, Early Childhood Early Intervention partner (if your child is under 7), your local NDIA office or call NDIA 1800 800 110 to receive a form.
  2. Age and residency evidence – Tip: If you’re registered for Centrelink, you can give the NDIA consent to use your Centrelink record.
  3. Disability evidence and how it impacts your everyday life – Tip: Ask your healthcare professional to complete Part F of ARF or an NDIA Supporting Evidence form.
  4. Any existing reports or assessments.
  5.  

A thing to remember…

When NDIS participants turn 65, they have the option to stay in the scheme or apply to receive support through aged care services.

How can Reachability Australia support me?

At HCA, we’re person-centered in every way so we can offer you quality, tailored, in-home support services when you need them. We offer a wide range of services to help you live a full and independent life, including:  

Nursing and complex care

Supported Independent Living (SIL)

Everyone’s circumstances are different, so if you prefer to discuss your personal needs and have your questions answered in private,  contact our friendly consultants today via our enquiry form or call us on 1300 422 111.

Explore our customer stories

Exciting Changes to Aged Care Supports from July 2025

Exciting Changes to Aged Care Supports from July 2025

From July 2025, the aged care sector in Australia is undergoing significant transformations to…

The Future of NDIS: Innovation and Technology

The Future of NDIS: Innovation and Technology

As the NDIS continues to evolve, innovation and technology are poised to play increasingly…

Cultural Responsiveness in NDIS: Inclusive Practices

Cultural Responsiveness in NDIS: Inclusive Practices

The NDIS is built on the principle of inclusivity, aiming to serve participants from…